The Approach
I've been that manager.
Calibrations to verify. Training records to chase. Certificates of Analysis that can't be found — I realized too late, before an audit that couldn't slip. I was committed to not let it happen again.
After understanding what drives real change, "will do" was replaced by "already done." This became a system, not a personality trait.
The harder problem is usually upstream, and with no time to waste, teams default to "just-do-it." That breaks easily and doesn't scale. I enforce one rule: if the purpose can't be explained, we shouldn't be doing it. Every process needs a why. That's what I find, clean up — or get rid of. That's what creates ownership and lasting change.
Master of Biomedical Technology
ISO 9001 & 17025
P&L Management
QMS
Workflow Automation
Agentic AI
Bilingual EN/ES